Returns & Exchanges
At African Hut, we strive to ensure your favorite South African flavors arrive in perfect condition. Due to the perishable nature of food items, we offer replacements or refunds for products that are damaged, expired, or incorrect upon arrival.
Inspect Your Order
Upon delivery, please examine your package immediately for any signs of damage or missing items from your order list.
Document the Issue
Take clear photographs of any damaged goods or incorrect items, including the shipping label and the packaging material.
Contact Customer Support
Email our team within 48 hours of delivery with your order number and the photos to initiate a claim for a refund or replacement.
Resolution Processing
Once your claim is approved, we will process your refund to the original payment method or dispatch a replacement shipment at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing